Refunds
If a player cancels more than one week before the tournament. By contacting us, we can manually cancel their registration and refund their payment method. Within one week of the event, cash refunds are not available.
At any time before payout, you can cancel players registration and refund them with an Infinite Discs Gift Card. Even Open, Cash division players will receive their refund in Infinite Bucks if you process the refund. To cancel a player and process a refund, simply click the “red trash can” on the registration page.
Players will be refunded the net registration fee not including any processing fees. When players have already received a player pack gift card, the refund amount will be the registration amount minus gift card amount already payed.
Please make your refund policy clear so that players will know what they will receive in case they do need to drop out before the event.
You will not receive a commission for any players that are refunded.
Division Changes
To change a players division, simply select the far left pencil button.
Changing a players division will impact TD payout if they change to a division with a different registration fee, payout, or players pack. If you change a player to a more expensive division, you will be required to collect the additional fees yourself as the Infinite System only accepts payment for the initial registration.